Product
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Messaging
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How a conversation starts depends on where you have informed your customers on how to contact you.
They might search for your name on the Web and find a phone number, QR Code or link to a Chat App. Or via documents you have shared with them, a booking confirmation per email, a notification via SMS or WhatsApp, or a ticket which has been shared via Viber.
We have a inspiring blog posts with more examples for you.