|
Type |
Time range |
Time needed for Dashboard data to update |
|
Long-term Dashboards |
13 months |
once per day |
|
Short-term Dashboards |
2 months |
approximately 4 hours |
|
Long-term Dashboards |
Type |
Short-term Dashboards |
Type |
|
|
Answers |
Optimization |
Business Report Details |
Reporting |
|
|
Dialogs |
Optimization |
Feedback |
Optimization |
|
|
Events |
Optimization |
Gap Analysis |
Optimization |
|
|
FAQs |
Optimization |
Interaction Explorer |
Optimization |
|
|
KPI Overview |
Reporting |
Patterns |
Optimization |
|
|
Monthly Report |
Reporting |
Tasks: Answers, FAQs & Dialogs |
Optimization |
|
|
PM Overview |
Reporting |
Tasks: Q&A Recognition |
Optimization |
|
|
Q&A Questions |
Optimization |
Recognition Analysis |
Optimization |
|
|
Quarterly Business Report |
Reporting |
Customer Journey (1 week) |
Optimization |
|
|
T-Dialogs |
Optimization |
|||
|
Weekly Report |
Reporting |
Time is always calculated in UTC (Universal Coordinated Time) not the timezone where the interactions took place.