Comparison between Existing and New Dashboards

In this overview you can find the new dashboard that provides the information from the existing (standard) dashboards.

Existing Dashboard	Analysis/Usecase	New Dashboard
Answers	See usage of Answers/articles	Answers and Articles
Answers	See what interactions caused a given Answer.	Answers and Articles (with limited interaction information)
Answers	See what links were clicked from Answers	Answers and Articles
Business Report Details	Longtail Q&A	Recognition Analysis
Business Report Details	Low recognition Q&A	Recognition Analysis
Business Report Details	Negative feedback in Answers	Answers and Articles
Business Report Details	Categories	Categories
Customer Journey	See the entire Journey a customer went through, filtering on the content of a session	Customer Journeys
Customer Journey	See all Interactions in a single session	Customer Journey Or download an Interaction Log from the CMS to see all interactions within a given timeframe.
Devices	Interaction counts split out by devicetype	Management Report /Devicetype is a context that can be made available to any dashboard as a filter
Dialogs	Overview of how often specific Dialogs were activated and completed, drilldowns to nodes and interaction values	Dialogs Overview
Dialogs	Visualisation of (aggregated) users' progress through the Dialog flow	Dialog Flows (in CMS)
Entities	See which entities were activated and by which questions	Recognition Analysis
Events	See which Events were activated	Answers, filtered on Events. Active Sessions only.
FAQs	Clicks on FAQs	FAQs
FAQs	Results of FAQSearches	FAQs
Feedback	See feedback given on interactions	Feedback
Feedback	Feedback comments on interactions	Feedback
Feedback	Feedback of Total	Management Report (Interactions with Feedback/Total # of QA, (T-) Dialog, FAQClick and FAQSearch interactions gives a similar but not identical indication of how many of your users interactions generated feedback
Interaction Explorer	Hourly usage	Customer Journeys
Interaction Explorer	See all interactions filterable by type	Answers (for interactions with Answers)
Interaction Explorer	Free text filter on question	Recognition Analysis
Interaction Explorer	See what pages interactions took place on.	Download interaction log via the Analytics API/from the CMS
KPI Overview	KPIs	Landingpage (except for Linkclicks & Interactions per Session)
Monthly Report	High level overview of sessions and interactions in context	Management Report on Monthly granularity
Monthly Report	See which interactions happened in which category	Categories
PM Overview	KPIs and interaction counts	Management Report
PM Overview	Most asked questions WordCloud	Management Report (Top Questions and FAQSearches)
Q&A Questions	See what user questions were asked & how well they were recognised.	Recognition Analysis
Q&A Questions	Find questions with a certain level or type of recognition	Recognition Analysis
Q&A Questions	Free text filter on user questions	Recognition Analysis
Q&A Questions	Drill down from a question to see what answer it received	Recognition Analysis
Q&A Questions	Get a list of questions and answers over a given period	Recognition Analysis Or download an Interaction Log of Q&A Questions from the CMS
Q&A Questions	Counts of activated articles	Answers & Articles
Q&A Questions	Most asked questions over a very long period	Management Report (Top User Questions and FAQ Searches) Or regular exports from Recognition Analysis
Quarterly Business Report	High level overview of sessions and interactions in context	Management Report on Quarterly granularity
Quarterly Business Report	filter on categories and see which interactions happened in which category	Categories
Quarterly Business Report	Most Clicked FAQs	FAQs
Quarterly Business Report	Top Dialogs	Dialogs Overview
Recognition Analysis	Detailed information about how user questions were recognised.	Recognition Analysis
Recognition Analysis	See what in user questions wasn't recognised or needs improvement	Recognition Analysis
Recognition Analysis	See what Intents were found in user questions	Recognition Analysis
Tasks: Answers, FAQ and Dialogs	Answers with negative feedback	Answers & Articles
Tasks: Answers, FAQ and Dialogs	Unclicked Links in Answers	Answers & Articles
Tasks: Answers, FAQ and Dialogs	FAQ with Negative Feedback	FAQs
Tasks: Answers, FAQ and Dialogs	Dialogs with high dropout	Dialogs Overview
Tasks: Q&A Recognition	Improve Q&A Recognition	Recognition Analysis
T-Dialogs	Usage of T-Dialogs	T-Dialogs Overview
Weekly Report	High level overview of sessions and interactions in context	Management Report on Weekly granularity
Weekly Report	See which interactions happened in which category	Categories