Event Settings – Language and Timezone

Overview

The Language and timezone section controls:

• Which languages are available in the shop

• What the default language is

• Which timezone the event operates in

This directly affects how buyers see the shop and how time-based logic functions.

Default Language

Field: Default language

The default language setting in Event Settings is always set to 'English' and cannot be changed in the interface.

What it controls:

• Shop interface language

• Checkout labels

• System messages

• Possibly email templates (if multilingual configured)

The default language is used when:

• A visitor's browser language does not match available options

• No manual language selection is made

• No language is specified in the URL

Force a Different Default Language via URL

While the Event Settings default is always English, you can force a different language to load by default by adding a language code to the shop URL. This is especially useful for:

• Embedding the shop on different language versions of your website

• Running campaigns targeted at specific language audiences

• Deep-linking to the shop from multilingual marketing materials

How to use it:

Add the language code at the end of your shop URL, using the format: /language-code

Supported language codes:

• Dutch: /nl-nl
  Example: https://sales.ticketing.cm.com/yourshop/nl-nl

• English: /en-gb
  Example: https://sales.ticketing.cm.com/yourshop/en-gb

• German: /de-de
  Example: https://sales.ticketing.cm.com/yourshop/de-de

• French: /fr-fr
  Example: https://sales.ticketing.cm.com/yourshop/fr-fr

• Spanish: /es-es
  Example: https://sales.ticketing.cm.com/yourshop/es-es

Use cases:

• Website integration: Embed /nl-nl on your Dutch site and /en-gb on your English site

• Email campaigns: Send Dutch customers a link ending in /nl-nl and English customers /en-gb

• Social media: Use language-specific URLs in targeted ads or posts

Other Languages

Field: Other languages (multi-select)

Here you can add additional languages that buyers can select in the shop.

What happens when added:

• A language switcher appears in the shop

• Buyers can manually select their preferred language

• The language can be forced via URL (see above)

• Translations must be configured for content

Important:

Adding a language does NOT automatically translate your event description or emails.

You must ensure:

• Content is translated

• Email templates support that language

• Legal texts are translated

Too many unused languages can cause:

• Poor user experience

• Partially translated pages

Timezone

Field: Timezone dropdown

This defines the official timezone of the event.

It affects:

• Start and end time interpretation

• Ticket validation timing

• Reservation expiry timing

• Reporting timestamps

• Dashboard analytics

• Schedule resend logic

Critical:
If timezone is incorrect:

• Tickets may validate at the wrong time

• Sales reports may appear shifted

• Checkout timers may misalign

Always set the timezone to the physical location of the event.

Interaction With Other Sections

Timezone interacts with:

• Event start & end date (Event settings)

• Order process timing

• Dashboard analytics

• Scan app validation

Language interacts with:

• Content and branding

• Consents

• Email templates

• Buyer information labels

Common Issues

If users report:

• "Event shows wrong time"
  → Check timezone.

• "Ticket stops working too early"
  → Verify timezone and event end time.

• "Shop shows wrong language"
  → Check default language and available languages, or use URL language parameter.

• "Translations missing"
  → Ensure content is translated for enabled languages.

• "I can't change the default language from English to Dutch"
  → Use the URL language parameter (/nl-nl) to force Dutch as default for specific links or embeds.

Summary

Language and Timezone controls:

• Buyer interface language options

• Default shop language (English, but can be forced via URL)

• Event timing logic

It is simple to configure but critically important for:

• International events

• Multi-language shops

• Accurate ticket validation

• Correct reporting