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User with the same e-mail address already exists

Issue

When trying to add a new user account, the error message:
{"Message":"- A user with the same e-mail address already exists.\r\n"}
Even when the e-mail address is not currently in use by any of the accounts.

During the deletion of the account, a task hasn't been executed correctly, causing the above error. Follow the steps below to resolve this issue.

Resolution

  • Go to command.robinhq.com
  • Select the correct environment
  • Go to 'Subscription Management' > 'User Management'
  • Press CTRL + F
  • Search for the e-mail address used to add the account
  • Set the deleted account to 'regular'/'collaboration'
  • The user account is now available through the settings.

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