Issue
When trying to add a new user account, the error message:
{"Message":"- A user with the same e-mail address already exists.\r\n"}
Even when the e-mail address is not currently in use by any of the accounts.
During the deletion of the account, a task hasn't been executed correctly, causing the above error. Follow the steps below to resolve this issue.
Resolution
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Go to command.robinhq.com
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Select the correct environment
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Go to 'Subscription Management' > 'User Management'
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Press CTRL + F
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Search for the e-mail address used to add the account
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Set the deleted account to 'regular'/'collaboration'
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The user account is now available through the settings.