The Configuration screen is accessible from the bottom-left navigation in the CMS. It contains project-level settings that control how your conversational AI project processes input, stores data, and delivers responses.
A Show beta and deprecated settings toggle at the top right reveals additional items not shown by default.
Settings
Metadata — Additional key-value pairs sent alongside output. Used to attach structured data to responses for downstream processing. See Metadata for full documentation.
User Properties — Configure user-level properties for your project.
Webhooks — Configure project webhooks for outbound event notifications.
Context Variables — Static context used to serve different answers based on external signals (device type, user profile, business hours, etc.). Values are set by developers via the API. See Context for full documentation.
Conversation Variables — Dynamic values that persist across interactions. Can be filled during a conversation via entities, T-dialogs, or API session properties. See Conversation Variables for full documentation.
Hybrid NLU (New) — Configure the Natural Language Understanding processing sequence. When HALO is active alongside AI Cloud, you can set the order in which platforms process user input — for example, HALO first, then AI Cloud as fallback. See Hybrid NLU for full documentation.
Access
The Configuration screen requires the Content Engineer role or higher. If you don't see it, request the role from your project Admin. See How Do I Get Access to the Configuration Screen?