The Analytics section of the CMS provides a set of dashboards covering conversation performance, content effectiveness, and user behaviour across your AI Cloud project. Each dashboard has its own default time range, and all dashboards can be filtered by time range and searched by name.
Available Dashboards
|
Dashboard |
Default time range |
What it covers |
|---|---|---|
|
LandingPage |
13 months |
Overall project performance overview |
|
Answers and Articles |
3 months |
Article resolution, recognition rates, and answer performance |
|
Categories |
13 months |
Traffic and performance broken down by label/category |
|
CustomerJourneys |
2 weeks |
Conversation flow and drop-off analysis |
|
Dialog Flows |
2 months |
Dialog path completion and branching behaviour |
|
Dialogs Overview |
3 months |
Aggregate dialog usage and performance |
|
FAQs |
3 months |
Frequently asked questions and recognition patterns |
|
Feedback |
3 months |
End-user feedback ratings and comments |
|
Management Report |
13 months |
High-level project metrics for management reporting |
|
Recognition Analysis |
3 months |
Recognition rate trends and unrecognised input analysis |
|
T-Dialogs Overview |
3 months |
Usage and performance of T-Dialog flows (legacy) |
Interactions Export
The Interactions Export button (top right of the Analytics screen) allows you to download raw interaction logs from your project. For details on the log format and available columns, see Interaction Logs from the Analytics API.
HALO Analytics
AI Cloud projects with a linked HALO profile also have access to HALO's analytics dashboards, which cover agentic-layer performance insights not available in the standard AI Cloud dashboards. Click Open HALO Studio (top right of the Analytics screen) to open HALO Analytics directly — no separate login required.
HALO Analytics covers:
-
Conversation Resolution — how effectively HALO agents resolve conversations autonomously (Resolved, Undetermined, Unresolved, Handover). Resolutions are determined after approximately 30 minutes of conversation inactivity and can be manually overridden to improve future automatic classifications.
-
Customer Feedback — end-user satisfaction ratings collected via HALO agents or the WebConversations widget.
-
Conversation Topic — automatically classified topics and subtopics across conversations, visualised as a Sankey diagram. Requires a minimum of 500 conversations to generate topic classifications.