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Event Settings – Detailed Configuration Guide

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Overview

The Event settings section is where you configure the operational behavior of your event.

This is one of the most important sections in the platform.
It determines:

  • When your event is active

  • How orders behave

  • What buyers see

  • What emails look like

  • What payment methods are allowed

  • What buyer data is collected

This section contains multiple sub-sections on the right-hand side navigation.

Below is a complete explanation of what you see and what each button or control does.

Right-Side Navigation Menu

Inside Event Settings, you see the following tabs:

  • Event settings

  • Order process

  • Content and branding

  • Buyer information

  • Payment methods

  • Consents

  • Language and timezone

  • E-Commerce

Each tab controls a different part of your event logic.

  1. Event Settings (Basic Event Configuration)

This section contains the core event details.

Name

Editable text field.
Changes the display name of your event.

Start date & time

IT’S NOT POSSIBLE TO CHANGE THE DATE OR TIME OF YOUR EVENT WITHIN THE EVENT SETTINGS ONCE THE EVENT IS MARKED AS DONE IN THE SYSTEM.

Controls when the event officially begins.

Buttons:

  • Date picker icon → Opens calendar

  • Arrow buttons → Navigate date forward/backward

  • Time field → Set hour and minutes

  • Timezone label (e.g. CET) → Shows current timezone

This influences:

  • Validation timing

  • Sales window logic

  • Reporting

End date & time

Defines when the event officially ends.

Same controls as start date.

Important:
Tickets may stop validating based on this setting.


IT’S NOT POSSIBLE TO CHANGE THE DATE OR TIME OF YOUR EVENT WITHIN THE EVENT SETTINGS ONCE THE EVENT IS MARKED AS DONE IN THE SYSTEM. If your event is still running but shows as expired due to an incorrect date or time, you'll need to duplicate the event instead. You can do this from the start screen. Guide to start screen for the right knowledge about this. Start screen - Everything_related_to_start_screen

Venue

Dropdown menu:

  • Select an existing venue

  • Plus (+) button → Quickly create a new venue

This connects the event to its physical location and seating structure.

CM Invoice Purchase Order Number

Text field:
Used for internal or financial reference.
Does not affect customer-facing flow.

Save Button

Appears on the right side.
Must be clicked to apply changes.
Changes are not automatically saved.

  1. Order Process

This section controls ticket purchasing behavior. It is not possible to send an invoice retroactively if ‘Order Invoice’ is disabled

Download tickets

Dropdown options:

  • Allow → Customers can download tickets

  • Other options (depending on configuration)

Controls whether ticket download is enabled.

From date

Date and time picker:
Defines from when tickets become downloadable.

Buttons:

  • Calendar icon → Select date

  • Time field → Select time

Minutes to order (Slider)

Slider control:
Defines how long a ticket remains reserved during checkout.

Example:
If set to 5 minutes:

  • Customer has 5 minutes to complete payment

  • After that, tickets return to inventory

This is critical for high-demand events.

Enabled Features

Toggle switches:

Order invoice - Bestelling factuur

Enable or disable invoice option for buyers. Than the buyers have the option to reicive an order invoice about their purchase. This could be helpfull for business customers.

Ticketswap

Enable integration with ticket resale functionality.

Blue toggle = Enabled
Grey toggle = Disabled

Always click Save after changing.

  1. Content and Branding

This controls customer-facing text and email styling.

Event Description

Rich text editor:

  • Bold

  • Italic

  • Lists

  • Links

  • Formatting options

This description appears:

  • On event pages

  • Possibly in confirmation emails

Language flag icon:
Indicates language version.

Accessibility Statement Link

Text field:
Add a link to your accessibility page.

This improves compliance and transparency.

Email Template

Dropdown:
Select which email template is used for order confirmations.

Buttons:

  • Pencil icon → Edit selected template

  • Plus icon → Create new template

This controls branding of:

  • Confirmation emails

  • Ticket emails

Why This Section Is Important

Event Settings control:

  • Customer experience

  • Sales behavior

  • Reservation logic

  • Financial handling

  • Branding consistency

  • Legal compliance

Misconfiguration here can affect:

  • Sales performance

  • Customer confusion

  • Payment failures

  • Ticket validation issues

How the Agent Should Understand This

Event Settings = Operational Brain of the Event

Everything here affects:

  • Orders

  • Tickets

  • Buyers

  • Emails

  • Time logic

  • Integrations

When a user reports:

  • Tickets not downloadable

  • Checkout timeout issues

  • Wrong event time

  • Email branding problems

  • Missing invoices

  • Wrong venue connection

The first place to check is Event Settings.