CXone Livechat

This guide explains what you, as the customer, need to provide to enable the integration between CXone Livechat and our platform.

1. Requirements From CXone

Please ask the customer to provide the following details from their CXone account:

1. Access Key

2. Access Secret

3. Client ID

4. Client Secret

5. Signal API Base URL

6. Web Channel ID

7. WhatsApp Channel ID

2. Configure Marketplace Settings

Once you have received all the required credentials from the customer:

1. Navigate to the Marketplace form and fill the details corresponding to the form field a shown below.