Product tokens are API credentials you create in HALO to authenticate external services and integrations with your HALO environment. They are managed under Settings > Product Tokens.
Product tokens are account-wide — they are not scoped to a specific profile and apply universally to all profiles on your account.
Creating a token
Click the + button to open the Create Token dialog. Provide a name and select the appropriate token type for your use case.
Token types
|
Type |
Purpose |
|---|---|
|
Analytics |
Authenticates calls to the HALO Analytics API to query conversation and performance data from your environment. |
|
MCP |
Authenticates connections to the CM.com MCP server, allowing external MCP clients to interact with your HALO environment. |
|
MSC Voice |
Authenticates voice handover flows to Mobile Service Cloud. |
|
Third-party tools |
Authenticates third-party tool integrations with your HALO environment. |
Managing tokens
The tokens list shows each token's name, type, and creation date. From the actions menu (...) you can delete a token. Deleting a token immediately revokes access for any service using it.