Introduction
The Agent Inbox is an omni-channel contact centre solution that provides support for a broad range of textual and voice based channels. The list below highlights the supported channels:
Supported Channel
Queued: A typically asynchronous communication medium characterised by larger written textual messages
Messaging: A typically asynchronous communication medium characterised by smaller written textual messages
Voice channels: A typically synchronous communication medium characterised by verbal communication
Learn more
To learn more about instant versus non-instant messaging communication, please view:
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What are instant and non-instant messaging channel modes?