Ticketing → Orders → Create order
Using this section means creating orders manually from the backoffice — including regular orders and guestlist orders. Some users refer to this as "adding guests" or "where to add guests."
Overview
This screen appears when the user clicks + Create order inside Ticketing → Orders. It is used to manually create a new order from the backoffice.
Order Type — Make Sure This Is Set Correctly
At the top of the screen, the user can choose between two tabs: Order or Guestlist. Make sure the correct type is selected before creating the order, as this affects how the order is processed and which email template is used.
Guestlist — Uses the guestlist email template. Orders are not resellable and do not require personalisation.
Order — Behaves the same as shop orders. Uses the order confirmation template. Tickets can be sold via the resale platform if the ticket has a value. Personalisation is required if this feature is enabled.
Payment Method
When creating an order, the user must select a payment method. There are two options:
Free — Marks the order as free. No value will be attached to the order.
External payment — Attaches a value to the order, allowing it to be tracked in the financials tab. Also enables the resale feature.
Both options are available for both order types. Make sure the correct payment method is selected, as this impacts financial reporting and accounting.
Guest Info Section
Name (Required) — Customer's first name. Last Name (Required) — Customer's last name. Email (Required) — Used for sending tickets, order confirmation, and communication. Tickets delivered by email depend on this field. Phone Number — Includes country code selector. Used for contact purposes or possible SMS communication. Organisation — Optional field for business customers or corporate bookings. Language Email — Dropdown to select the language in which the confirmation email will be sent.
Delivery Options Section
Ticket Delivery — Defines how tickets are delivered (e.g. Email). Payment Method — Defines how the order is processed financially.
Add Tickets Section
Lists available tickets that can be added to the order. Per ticket you see:
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Ticket name
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Ticket price
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Remaining availability
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Quantity selector (+ / – controls)
Critical requirement: If no tickets are created in Inventory, this section will not display any options. Tickets must first be created in Ticketing → Tickets → Inventory before they appear here.
Select Ticket for Delivery
At the bottom of the form, the user must select which ticket will be used to send to the customer. This determines which ticket is attached to the order confirmation or guestlist email. Make sure the correct ticket is selected before finalising the order.
What This Screen Controls
Create Order controls:
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Customer information
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Delivery method
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Payment configuration
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Ticket selection
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Manual transaction creation
It does NOT:
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Create new tickets
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Modify ticket pricing
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Change capacity settings
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Configure sales strategy
Important Considerations
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Email must be correct for successful ticket delivery.
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Payment method impacts reporting and accounting. Use External payment if the order has a monetary value that needs to be tracked.
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Ticket availability must exist before creating an order.
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Capacity limits still apply when adding tickets manually.
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If tickets are sold out or not created, they will not appear or cannot be added.
Functional Summary
Within Ticketing → Orders → Create order, the user can:
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Choose between a regular Order or a Guestlist order
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Enter customer details
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Choose delivery method
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Select payment type (Free or External payment)
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Add available tickets
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Select which ticket is sent to the customer
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Manually create an order
This section influences backoffice sales, customer service operations, revenue tracking, and ticket allocation.