How to Use It
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Go to a Design section (for example: Email design, Shop design, Ticket design, or Mobile design).
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Look for the small black question mark icon (?) next to a design field.
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Hover over the icon with your mouse.
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A tooltip will appear showing the correct dimensions for that element.
Why This Is Helpful
Using the recommended dimensions ensures that:
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Images display correctly in the ticket shop
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Email templates look consistent
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Mobile tickets render properly
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Design elements remain visually aligned across devices.
These tooltips provide quick design guidance directly inside the interface, so users do not need to search for the correct dimensions elsewhere.
Below are shown all the dimensions within the design section
Shop design → Image and video
Ticket page, Buyer Information, Payment, Order complete
On all these sections the dimensions are the same
Image - 1920 x 1080 (png, jpg, jpeg)
Youtube video - add URL, Note: Video backgrounds will not be visible on mobile screens, they will only play for users on desktops.
Header image - 896 x346 (png, jpg, jpeg)
Mobile header image - 768 x 448(png, jpg, jpeg)
Card image - 768 x 448(png, jpg, jpeg)