Ticketshop Readiness Checklist

Before going live with your ticketshop, verify the following:

1. Event Settings

• Is the start and end date correct?

• Is the correct venue selected? (This will also appear on the ticket layout.)

• Are the correct languages activated? (If you activate a language, make sure descriptions are added for each language.)

2. Payment Methods

• Are the correct payment methods activated for your target audience?

• Note: payment methods can still be adjusted after sales have started.

3. Consumer Details

• Which data do you want to collect from ticket buyers? Only request data that is relevant, so the consumer understands why they need to fill it in.

• Up to three extra input fields can be added (free text fields only).

4. Tickets

• Are all translations set up for the title, subtitle, and description (if used)?

• Is the price set up correctly?

• Is the capacity set up correctly?

• Does the ticket have the correct status?

• Double-check the "ticket online from" date/time.

• Check the advanced settings: validity period (when the ticket can be scanned), personalisation (does every ticket need to be personalised?), enable for guest list, and tags/external reference.

5. Ticket Layout

• Is an image uploaded for the ticket type in the shop?

• Is the correct ticket layout connected to the ticket type?

• Consider disabling the event date on the layout if the ticket is not valid for the start date of the event (to avoid confusion).

• Create and connect a mobile ticket template. Note: the mobile template is connected to the event, not a specific ticket type, so it applies to all tickets within that event.

6. Marketing Consent

• If you plan to send campaigns to ticket buyers, make sure the marketing consent opt-in is enabled in the shop.

7. Service Fees

• If upsell products (lockers, parking, etc.) have a different service fee, contact your Customer Success Manager to adjust this.

If you want a good and reliable check, please contact your CSM.