You can export data from any Message Analytics dashboard directly to CSV or XLSX. Before exporting, you choose which dashboard panels to include, the file format, and the granularity of the exported data. Your active filters at the time of export determine which data is included.
Beta notice: Message Analytics is currently in beta. Features and data presentation may change before general availability.
Explanations
What data can I export?
You can export the data underlying any panel on the four Message Analytics dashboards — Traffic, Delivery, Conversion, and Error. The exported file reflects:
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Your active filters at the time of export (time period, account, channel, country, direction)
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Your selected panels — you choose which dashboard panels to include in the export
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Your selected granularity — you can override the dashboard's current granularity for the export
What formats are available?
Two formats are supported:
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CSV — plain comma-separated values; suitable for importing into most data tools, scripts, or spreadsheet applications
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XLSX — Microsoft Excel format; suitable for direct use in Excel or similar tools, with column headers and basic formatting preserved
What granularity options are available for export?
When exporting, you can choose from the following granularity levels:
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Best fit — CM.com automatically selects the most appropriate granularity based on your time period
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Hourly
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Daily
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Weekly
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Monthly
For long time periods (e.g. 6 months or more), hourly exports can produce very large files. Use best fit or a coarser granularity unless you specifically need hour-level data.
Does the export include the globe view or chart graphics?
No. Exports are data-only — they contain the numeric values shown in chart and table views, not visual elements like the globe view or chart images.
Configurations
How do I export data from a dashboard?
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Open Message Insights and navigate to the dashboard you want to export from (Traffic, Delivery, Conversion, or Error).
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Apply your filters and time period to scope the data you want.
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Click the Export button — typically shown as a download icon or labelled "Export" in the dashboard toolbar.
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The export panel opens. Select which panels to include in the export.
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Choose your file format: CSV or XLSX.
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Choose your granularity: Best fit, Hourly, Daily, Weekly, or Monthly.
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Click Export or Download to generate and download the file.
The exported file is generated based on your filters at the moment you click Export. If you change filters after opening the export panel, close and reopen the panel to ensure your latest filters are applied.
Can I export data from multiple dashboards in a single file?
The export flow lets you select panels from the active dashboard. If you need data from multiple dashboards in a single file, run separate exports per dashboard and combine them in your data tool of choice.
Examples
Example 1: Exporting a monthly traffic summary for a management report
You need to provide a monthly SMS traffic breakdown for Q1 2026 to your management team. Open the Traffic dashboard, filter by channel: SMS, set the time period to 1 January–31 March 2026. Click Export, select all Traffic panels, choose format: XLSX, granularity: monthly. Download the file and paste the table into your report.
Example 2: Exporting daily error data for engineering analysis
Your engineering team wants to investigate an error spike in February 2026 at daily resolution. Open the Error dashboard, filter by the relevant channel and country, set the time period to February 2026. Click Export, select the error breakdown panel, choose format: CSV, granularity: daily. The CSV file can be loaded directly into your data analysis tooling.
Example 3: Exporting a high-resolution hourly dataset for a short campaign window
You ran a 48-hour flash sale campaign on 3–4 March 2026 and want hour-by-hour conversion data. Open the Conversion dashboard, filter by the campaign's channel and country, set the time period to 3–4 March 2026. Click Export, choose format: CSV, granularity: hourly. The resulting file has one row per hour per breakdown dimension for the 48-hour window.