Voice FlowBuilder enables you to create rich IVR applications, in an easy and visual way. You can drag-and-drop a number of blocks that perform actions and connect them to create logical flows so you can design the perfect IVR application that perfectly fits your needs.
Running flows
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Inbound: requires a CM.com Voice number + a saved flow. In Voice Management → Numbers, open the number's context menu → Configure number, select the FlowBuilder application and callflow, then Apply. Changes may take up to 15 minutes.
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Outbound: trigger via POST /voiceapi/v2/flowbuilder using the flow's callflow-id and optional flow-variables (see FlowBuilder Outbound page).
Analytics & debugging
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Analytics: total executions; completed / user-hangup / failed counts; per-node errors and hangups, with drill-down per time period.
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Debugging: enable debug mode to log the exact route taken for the last 5 calls, with per-block detail.
Guides