Voice HALO assigns a HALO agent to a phone number, so it answers inbound Voice calls. Depending on configuration, the agent can answer questions, forward the call, transfer to a distribution group, hand over to Mobile Service Cloud, perform API calls and much more!. Agents are built in HALO Studio.
Configuration
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In the Voice Management app, go to Numbers and select the number you want to asign an HALO agent to.
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Click the three dots next to the Company Profile → Configure number.
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Select HALO as the application, choose the HALO profile to assign and select a language.
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Every Voice Number must have a valid company profile.
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HALO can only be assigned to a Voice Number hosted at CM.com — not to external numbers.
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HALO can also be invoked within an inbound FlowBuilder flow.