Realtime Call Transcription brings live, speaker-separated transcripts into Mobile Service Cloud while a call is in progress. HALO auto-detects the language and transcribes each speaker turn, enabling real-time assistance and automated after-call work. Available for clients using Native Voice in Mobile Service Cloud.
Key benefits
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Agent Assist on Voice: HALO uses caller turns to suggest live responses/next actions, reducing Average Handling Time.
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Automated After-Call Work: auto note-taking, summarisation and record updates.