Can I integrate between Conversational AI Cloud and my CRM?
Goal: Provide an order status in your response.
Within a dialog you can create a dialog node which does an API call out . The body and headers of the call can be configured within this node. Your CRM must have an API which Conversational AI Cloud can call and store into a dialog variable.
Related article: Creating an End-To-End Integrated Dialog
Developer documentation: https://developers.cm.com/conversational-ai-cloud/docs/introduction