Side entries allow users to enter specific points in a dialog, improving recognition and creating a smoother customer experience. This guide explains how to enable side entries using start nodes and entities.
Steps to Enable Side Entries
1. Enable a Node as a Start Node
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Open the dialog and locate the relevant recognition node (e.g., "Call Us").
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Click the node and toggle "Start Node" to enable it.
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A green border and icon will indicate the node is now a start node.
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Save the dialog.
2. Link the Start Node to an Article
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Create a new article for the specific intent (e.g., "Calling the Company").
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In the article, select the start node as the answer.
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Add related questions (e.g., "How do I call you?") to improve recognition.
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Save the article.
3. Improve Recognition with Entities
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Create a new entity in the Entity Editor to capture variations of the intent (e.g., "by phone," "call you," "give you a call").
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Save the entity to make it available for recognition in condition sets.
4. Test the Changes
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Go to the Test Center and verify the recognition.
Using side entries via start nodes enhances chatbot dialogs by allowing users to enter at relevant points. This improves recognition and creates a more seamless customer journey. Start implementing side entries today to elevate your chatbot’s performance!
E-learning Video
For further guidance, watch our e-learning video on creating side entries in Dialogs.