Knowledge Center

Communications Platform

• SMS
• WhatsApp Business
• Other Channels
• Messaging Logging and Analytics
• SIP Trunking
• Phone Numbers

Payments Platform

• Online Payments
• POS Terminals
• Cash Register & Kiosk

CM.com Account

• Getting Started with your CM.com Account
• Login and Security
• User Management
• Top-Ups and Invoices
• Account Details

Mobile Service Cloud

• User Guides
• Configuration and Admin
• Channels information
• Data and Insights
• Scripted Chatbot

Mobile Marketing Cloud

• General MMC
• Address Book
• Customer Data Platform
• Campaigns
• Email Campaigns
• Pages
• Voice Campaigns
• TraceDock
• Web Personalization
• Product Feed
• AI Personalization Engine
• Content Manager

Conversational AI Cloud

• General Info
• Features
• Admin Portal
• CMS
• Dashboards in CAIC
• Integrations in CAIC
• Web Conversations in CAIC

HALO

• General
• Agents
• Tools
• Knowledge
• Style
• Conversations
• Feedback - Quality Assurance
• Context in HALO
• Testing
• HALO Tutorials
• Lexicon
• Debugging in HALO

Ticketing

• Seated Ticketing
• Event Ticketing
• Attractions Ticketing
• Yourticketprovider | GO platform
• Entrance Management

Verification and Sign

• Sign by CM.com
• iDIN
• IBAN Verification
• ID Scan

Central Services

• Analytics Portal
• Conversational Router
• Web Conversations

AI Library

• Mastering AI Prompting
• A Beginner’s Guide to Artificial Intelligence (AI)
• Making Sense of AI: Understanding LLMs, Capabilities, and the Future
• How Reasoning Models and HALO Work Together to Analyze Complex Documents
• When to Use Workflows to Design AI Agents in HALO
• Preparing to Build Your First Workflow with HALO
• Building and Scaling Workflows with HALO