⚠️Please get in touch with your Account Manager for more help getting started with this integration.
For Instagram Direct Messaging the following functions are covered:
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Text, Dialog, and T-dialogs
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Media support
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Standardized integration with Conversational AI Cloud's Mobile Service Cloud
Instagram Direct Messaging Formatting:
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Character limit of 1000 characters
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Placing a linebreak (single enter) will cause the answer to be split into separate chat bubbles
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No text styling formats supported
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Tables/Lists are under condition supported
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Only images of the MIME type image/gif are not supported for our Instagram integration. .gif will be sent as text.
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Media can not exceed 8MB