Search knowledge finds information in your knowledge base and stores the result for later steps. Use it when the tool needs facts from your own content: product details, policies, procedures.
Query
The question to search for. Write it the way you would ask it: "What is the return policy for sale items?" Insert parameters or variables with / to make the query dynamic, for example the order number a customer just gave.
Formulate answer
When on, the step writes an answer based on what it found. When off, it returns the found sources as they are, for later steps to process.
Context
Context narrows the search. When context is set, the step only searches sources that match it. With Inherit context on, the step uses the conversation's context. Add your own entries to extend or override it. See Context Variables.
Media
Attach files from earlier steps as extra knowledge for this search, for example a PDF a previous step fetched.
The result is stored in the variable you pick under Select output variable.