Prompt agent lets AI hold a short conversation with the customer inside your tool: collect several details, ask follow-up questions when an answer is unclear, and hand the results back to the flow. For one simple question, use Ask user instead.
Prompt
Describe the objective and the rules of the conversation: what to collect, what a valid answer looks like, and how to handle unclear or unwilling customers. Insert the completion token with / and state when the conversation is done, for example when all details are confirmed or when the customer wants to stop. Mention "JSON" in the prompt if you want structured output.
Agent output
Under Agent output, define the fields the AI must return: a name, a type, and whether it is required. Each field becomes a variable you can use in later steps. Give each field a description; the AI uses it to fill the field correctly.
Model and privacy
Pick the AI model that powers the conversation; the default is Claude Haiku 4.5. Turn on Anonymize PII to strip personal details such as names, email addresses, and phone numbers from what the model returns.
Behaviour
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Apply tone of voice and automatic translations: replies follow your style settings and the customer's language.
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Enable button interactions: the agent offers options as tappable buttons where possible. Turns on automatically when your prompt references buttons.
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Enable carousel interactions: images are shown as a swipeable carousel. Turns on automatically when your prompt references a carousel.