Analytics in HALO

Analytics in HALO plays a crucial role in optimizing AI operations, enabling users to monitor performance, enhance user experience, and make data-driven decisions. HALO provides a variety of metrics, each accessible through its dedicated tab within the HALO Studio application. Below is an overview of the key analytics features available:

Overview of Metrics

1. Agent Analytics: Monitor and evaluate the efficiency and effectiveness of your AI agents. Key metrics focus on triggers, response times, and completion rates, providing insights into agent operations and identifying areas for improvement.

2. Tool Analytics: Assess the performance and usage of tools integrated within HALO. This includes data on how often tools are used, their response times, and success rates, enabling fine-tuning for optimal functionality.

3. Recognition Rate Analytics: Measure the accuracy and relevance of responses provided by HALO. This metric highlights the percentage of user queries successfully addressed by the AI, offering insights into language processing effectiveness.

4. Conversation Analytics: Analyze interactions between HALO and users to gain a deeper understanding of engagement patterns. Metrics include the total number of conversations, average conversation duration, and interaction frequency.

Frequently Asked Questions

How are the metrics computed?

Metrics are computed by logging each user interaction with the HALO chatbot in real-time, including handovers to live agents and instances where the chatbot fails to respond. This comprehensive tracking ensures metrics reflect actual operational performance.

From when are the metrics available?

Metrics are available starting from May 23, 2024, or from your account creation date if it's later. This allows users to track performance from inception, facilitating long-term analytics and trend analysis.

Why are some days showing a 0% recognition rate?

Days with no conversations will show a 0% recognition rate. This does not indicate a problem but simply reflects no data for those days. It’s important to view these metrics in the context of activity volume.

Can I compare metrics across different profiles simultaneously?

Currently, the Analytics dashboards allows metrics viewing for one profile at a time. To compare metrics across profiles, switch between profiles and manually note the differences. This method ensures precise contextual analysis within each profile.

Are the metrics updated in real-time for all profiles?

Yes, metrics are logged and updated in real-time for all profiles, ensuring you have the most current data available for analysis. This feature supports proactive decision-making and immediate insight generation.

Enhancing Your Operations with Analytics

HALO's analytics tools provide comprehensive insights that drive operational excellence. By utilizing the available metrics, you can continuously refine agent interactions, enhance tool performance, and improve the overall user experience. This ongoing optimization ensures HALO remains aligned with your strategic objectives and delivers maximum value.