Feature comparisons

Fully regulatory compliance

Fully GDPR and EEA compliant.

❌

✅

Configurator in nine-tile

The widget configuration interface is reachable via the nine-tile menu.

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✅

Widget configuration interface

A no-code and intuitive widget configuration interface that allows you to brand and style your widget to your linking.

❌

✅

Widget configuration preview

A live widget configuration preview interface that allows you to view the configuration before you publish it to your production environment.

❌

✅

Channel deflection

The ability to deflect customers to whatsapp or phone channels via tabs on the widget widget.

❌

✅

Inline formfactor

Inline version of the chat widget interface that allows your customers to interact with the chatbot and service department in a full-screen interface.

❌

✅

Rich media and Message types

Support for Rich media messages, Carousels, listpickers, reply buttons and more

❌

✅

Hide lastname in widget

Only show the first name of the agent towards the customer

❌

✅

Custom CSS configurator

Ability to configure custom CSS within

✅

✅

Attachment support

Support for sending and receiving attachments

✅

✅

Anonymous chat

Disabling the inquiry of e-mail address for contact

✅

✅

Conversation transcripts

Sending out transcripts of a conversation after it ends

✅

✅

Agent image during chat

Showing an image of the agent to customer during a chat conversation

✅

✅

Presence check

Checking the availability of agents for handover

✅

✅

Channel deflection

Redirecting conversations to other channels

✅

✅

Pro-active chat

Initiate the widget interface based on triggers via javascript API

✅

✅

Set context

Providing the bot contextual data for a more personal interaction

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✅

Inquiry subject*

Asking the subject of a conversation for additional context

✅

✅

Origin url

What page did the chat originate from

✅

🚧

Viewed products*

Showing viewed products on a connected website to the agent

✅

❌

Rate conversation

Rating the conversation with smiles after it ends

✅

🚧

Co-Browse

Co-browsing with customer to guide purchase process

✅

❌

Static welcome message

Set a welcome message for the customer

✅

✅

Enquire e-mail for profile

Inquire the customers name and e-mail address to directly fill the customer profile with relevant profile, order and historical conversation data.

✅

✅

AI chatbot

An autonomous state of the art AI chatbot to answer customer inquires conversationally

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✅

Multi language support

The AI chatbot can answer customer across a wide range of languages (50+)

❌

✅

Multi Profile support

Support for unlimited multi brand/webstore configurations.

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✅

Profile tone of Voice

Set unique tone-of Voice for each of the bot profiles

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✅

Multi Knowledge sources

Add knowledge for the AI chatbot to use as food for conversation

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✅

Test center

Testing changes to bot configurations instantly

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Quality assurance

View and provide feedback to bot conversations

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✅

Creating custom Agents*

Ability to create custom agents that can be instructed to perform tasks autonomously (using tools).

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✅

Creating custom Tools*

Ability to create custom tools that agents can use to execute tasks and flows.

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✅

Tool managed welcome message*

Set a dynamic welcome message for the customer based on a specific context or situation.

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✅

Tool managed handover*

Set a dynamic handover to contact center based on a specific context or situation.

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✅