Introduction
Below is an overview of the variables that can be used within the templates in Mobile Service Cloud.
|
Name |
Variable |
Function |
|
Conversation Subject |
$Conversation_Subject |
Adds the given subject in the conversation to the e-mail. |
|
Web store name |
$Webstore_Name |
Adds the name of the webshop the conversation is send from. |
|
Customer name |
$Customer_Fullname |
Adds the full name of the customer as set in the customer profile. First and last name. |
|
Conversation URL |
$Conversation_Url |
Adds a URL to the conversation. The chat widget will open on the website. |
|
Conversation answered URL |
$Answered_Url |
Customer will receive a URL to rate the conversation if the customer is answered. The chat widget will open on the website. |
|
Conversation not answered URL |
$Not_Answered_Url |
Customer will receive a URL to rate the conversation if the customer was not answered. The chat widget will open on the website. |
|
Last message of the customer |
$Last_Message_Customer |
Will add the last message of the customer to the conversation |
|
Last message of the user |
$Last_Message_User |
The e-mail of the users |
|
Rating |
$Rating |
Not working |
|
Conversation |
$Conversation |
The full conversation within MSC will be loaded and send in the email |
|
Conversation Plain |
$Conversation_Plain |
The full conversation will be loaded and send as plain text |
|
Conversation Light Grey |
$Conversation_Light_Grey |
The full conversation will be loaded and send with light grey format |
|
Conversation Mail |
$Conversation_Mail |
The full conversation will be loaded and send with standard mail format |
|
User firstname |
$User_Firstname |
The firstname of the MSC user will be added |
|
User lastname |
$User_Lastname |
The last name of the MSC user will be added |
|
User name |
$User_Fullname |
The first and last name of the MSC user will be added |
|
User Avatar URL |
$User_Avatar_Url |
The profile picture URL will be added |
|
User Function |
$User_Function |
The function of the user will be added |