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Feature Explained: Page Push

This support article explains the concept of a page push, provides an example of its use, and outlines the steps to implement it in Conversational AI Cloud.

What is a Page Push?

A page push is a feature that allows users to be seamlessly directed to a related page without requiring any action on their part. Unlike a traditional hyperlink, where users must click to navigate, a page push automatically redirects users after they receive an answer from the chatbot. This creates a smoother and more proactive user experience.

Example of a Page Push

To better understand how a page push works, let’s look at an example from CM.com’s web conversations:

  1. A user asks a question in the chatbot interface.

  2. The chatbot provides an answer.

  3. Immediately after the answer is delivered, the user is automatically redirected to a related page.

This automatic redirection is achieved through the page push feature.

Key Features of Page Push

  • Drag-and-Drop Functionality: Page push is a built-in feature in Conversational AI Cloud, making it easy to implement using a drag-and-drop interface.

  • Out-of-the-Box Support: It is natively supported via CM.com’s interface.

  • Third-Party Front-End Compatibility: If you are using a custom or third-party front-end, ensure that the page push feature is supported by consulting the relevant documentation or support team.

How to Implement a Page Push in Conversational AI Cloud

Follow these steps to set up a page push in Conversational AI Cloud:

Step 1: Create Metadata

  1. Navigate to the Configuration Screen in Conversational AI Cloud.

  2. Create a metadata entry that will be used to generate the page push.

Step 2: Link Metadata to an Article

  1. Go to the article where you want to implement the page push.

  2. Open the Answer section and switch to the Metadata Tab.

Step 3: Add the Page Push

  1. Enter the URL of the page you want to link to in the metadata tab.

  2. Drag and drop the page push feature to the related answer.

Step 4: Save and Test

  1. Save the answer to finalize the setup.

  2. Test the chatbot to ensure the page push works as expected.

By following these steps, you can proactively guide customers to relevant pages, enhancing their experience and streamlining their journey.