What Is the Customer Service Focus Model?
Improving your customer service is essential to excel in a competitive market. The Customer Service Focus Model provides a structured approach that not only enhances customer satisfaction but also optimizes your internal processes and elevates your organization to the next level. This model helps you grow step by step: from organizing your internal processes to becoming a market leader that inspires and innovates.
Focus on Growth with the 3 Phases of The Customer Service Focus Model
The model consists of three phases that help businesses optimize and excel in customer service:
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House in Order: Build a solid foundation by optimizing internal processes.
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Compete on Service: Compete by using customer-focused performance as a differentiating factor.
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Lead the Pack: Become a market leader by combining innovation and collaboration.
