Comparison between Existing and New Dashboards
In this overview you can find the new dashboard that provides the information from the existing (standard) dashboards.
Existing Dashboard | Analysis/Usecase | New Dashboard |
|---|---|---|
Answers | See usage of Answers/articles | Answers and Articles |
Answers | See what interactions caused a given Answer. | Answers and Articles (with limited interaction information) |
Answers | See what links were clicked from Answers | Answers and Articles |
Business Report Details | Longtail Q&A | Recognition Analysis |
Business Report Details | Low recognition Q&A | Recognition Analysis |
Business Report Details | Negative feedback in Answers | Answers and Articles |
Business Report Details | Categories | Categories |
Customer Journey | See the entire Journey a customer went through, filtering on the content of a session | Customer Journeys |
Customer Journey | See all Interactions in a single session | Customer Journey |
Devices | Interaction counts split out by devicetype | Management Report /Devicetype is a context that can be made available to any dashboard as a filter |
Dialogs | Overview of how often specific Dialogs were activated and completed, drilldowns to nodes and interaction values | Dialogs Overview |
Dialogs | Visualisation of (aggregated) users' progress through the Dialog flow | Dialog Flows (in CMS, not PBI) |
Entities | See which entities were activated and by which questions | Recognition Analysis |
Events | See which Events were activated | Answers, filtered on Events. Active Sessions only. |
FAQs | Clicks on FAQs | FAQs |
FAQs | Results of FAQSearches | FAQs |
Feedback | See feedback given on interactions | Feedback |
Feedback | Feedback comments on interactions | Feedback |
Interaction Explorer | Hourly usage | Customer Journeys |
Interaction Explorer | See all interactions filterable by type | Answers (for interactions with Answers) |
Interaction Explorer | Free text filter on question | Recognition Analysis |
Interaction Explorer | See what pages interactions took place on. | Download interaction log via the Analytics API/from the CMS |
KPI Overview | KPIs | Landingpage (except for Linkclicks & Interactions per Session) |
Monthly Report | High level overview of sessions and interactions in context | Management Report on Monthly granularity |
Monthly Report | See which interactions happened in which category | Categories |
PM Overview | KPIs and interaction counts | Management Report |
Q&A Questions | See what user questions were asked & how well they were recognised. | Recognition Analysis |
Q&A Questions | Find questions with a certain level or type of recognition | Recognition Analysis |
Q&A Questions | Free text filter on user questions | Recognition Analysis |
Q&A Questions | Drill down from a question to see what answer it received | Recognition Analysis |
Q&A Questions | Get a list of questions and answers over a given period | Recognition Analysis |
Q&A Questions | Counts of activated articles | Answers & Articles |
Quarterly Business Report | High level overview of sessions and interactions in context | Management Report on Quarterly granularity |
Quarterly Business Report | filter on categories and see which interactions happened in which category | Categories |
Quarterly Business Report | Most Clicked FAQs | FAQs |
Quarterly Business Report | Top Dialogs | Dialogs Overview |
Recognition Analysis | Detailed information about how user questions were recognised. | Recognition Analysis |
Recognition Analysis | See what in user questions wasn't recognised or needs improvement | Recognition Analysis |
Recognition Analysis | See what Intents were found in user questions | Recognition Analysis |
Tasks: Answers, FAQ and Dialogs | Answers with negative feedback | Answers & Articles |
Tasks: Answers, FAQ and Dialogs | Unclicked Links in Answers | Answers & Articles |
Tasks: Answers, FAQ and Dialogs | FAQ with Negative Feedback | FAQs |
Tasks: Answers, FAQ and Dialogs | Dialogs with high dropout | Dialogs Overview |
Tasks: Q&A Recognition | Improve Q&A Recognition | Recognition Analysis |
T-Dialogs | Usage of T-Dialogs | T-Dialogs Overview |
Weekly Report | High level overview of sessions and interactions in context | Management Report on Weekly granularity |
Weekly Report | See which interactions happened in which category | Categories |