How to request NL 3188, 31800 or 3190x numbers

Goal

Explain the process for acquiring Dutch +3188 (enterprise numbers), +31800 (Tollfree) or +3190x (Service) numbers at the Dutch Telecom regulator ACM.

Product

• Voice

Steps

For the Dutch market requesting a +3188 (enterprise number block), +31800 (toll free) or +3190x (service) number is different from the standard DID purchasing process via the Voice Management App.
These numbers are so called company owned numbers and need to be purchased directly from the Dutch Telecom regulator (ACM). A certificate of ownership is received upon acceptance which is needed by CM to
activate the number.

Step by step process:

1. 088-numbers: Visit https://www.acm.nl/nl/telefoonnummers/088-bedrijfsnummerblok/088-bedrijfsnummers-aanvragen (Dutch only) to start the online process for the purchase of the number.

   ! 088-numbers are assigned 100-block increments !
   

2. 0800 (toll free) numbers: Visit https://www.acm.nl/nl/onderwerpen/telecommunicatie/telefoonnummers/nummers-aanvragen-overdragen-en-opzeggen/informatienummers/kies-bewust-welk-informatienummer-u-aanvraagt (Dutch only) to start the online process for the purchase of the number.
   

3. 0​90x (service) numbers: Visit https://www.acm.nl/nl/onderwerpen/telecommunicatie/telefoonnummers/nummers-aanvragen-overdragen-en-opzeggen/informatienummers/kies-bewust-welk-informatienummer-u-aanvraagt (Dutch only) to start the online process for the purchase of the number.
   

4. Send the received certificate of ownership together with the number information to porting@cm.com.
   Standard lead-time for the activation of 0800/090x is 7 days (including weekends). In addition a emergency activation can be requested which has to be raised before 12:00 (NL local time) in order to be performed.
   Standard lead-time for the activation of 088 numbers is 10 working days in order for all operators to update their routing.