Overview
The Admin panel is located in:
Dashboard → Internal → Admin panel
This section is used to manage organisation-level platform behaviour and advanced operational settings.
It controls internal feature toggles and system-wide defaults that influence:
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Backoffice behaviour
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Ticketing logic
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Refund permissions
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Language defaults
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Secondary ticketing
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Financial presentation
This section is intended for:
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Platform administrators
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Finance administrators
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Internal operations teams
Changes here may affect all events within the organisation.
Default Settings Section
This area contains operational feature toggles.
Backoffice Orders
Toggle: Enable / Disable
Purpose:
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Enables the NXTGN backoffice reservation flow.
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Replaces older guest list logic.
Impact:
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Controls how internal manual reservations are handled.
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Affects backoffice order creation behaviour.
Max Scans
Toggle
Purpose:
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Allows the organiser to define a maximum number of scans per ticket type.
Impact:
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Controls scanning limitations.
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Influences entrance validation logic.
Self Service Refunds
Toggle
Purpose:
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Allows organisers to enable self-service refund functionality.
Impact:
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Customers may be able to request refunds themselves (depending on configuration).
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Influences refund workflow and support load.
Shared Ticket Pool
Toggle
Purpose:
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Enables ticket types to share the same stock.
Impact:
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Allows multiple ticket types to draw from a shared capacity.
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Influences inventory management and pool logic.
Preferred Language
Dropdown
Purpose:
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Sets the default language in which events are displayed to ticket buyers.
Impact:
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Controls default shop language.
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Influences customer-facing presentation.
Secondary Ticketing
Dropdown
Purpose:
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Select the secondary ticketing provider for the organisation.
Impact:
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Enables integration with resale platforms.
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Controls secondary market behaviour.
Advanced Settings Section
This area contains financial and presentation controls.
Payout Period
Dropdown (e.g., Monthly)
Purpose:
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Defines how often payouts are processed.
Impact:
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Influences financial settlement frequency.
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Affects organiser cash flow timing.
Pricing Presentation
Dropdown (e.g., Split pricing)
Purpose:
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Defines how ticket pricing is displayed in the shop.
Possible configurations may include:
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Base price + service fee displayed separately
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Combined price shown as a single amount
Impact:
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Influences customer price perception.
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Affects pricing transparency.
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Impacts checkout presentation.
What This Section Controls
The Admin panel governs:
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Core operational feature toggles
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Scanning behaviour limits
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Refund permissions
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Inventory sharing logic
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Default language configuration
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Secondary ticketing setup
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Payout timing
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Price display logic
It influences:
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Organiser workflow
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Customer checkout experience
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Financial processes
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Inventory logic
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Entrance operations
Important Considerations
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Changes apply at organisation level.
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Incorrect configuration may affect multiple events.
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Refund and scanning settings directly impact operations.
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Pricing presentation affects how customers perceive ticket costs.
This section should only be managed by authorised administrators.
Functional Summary
Within Internal → Admin panel, the user can:
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Enable or disable operational features
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Configure scanning and refund permissions
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Define ticket inventory behaviour
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Set default event language
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Configure secondary ticketing provider
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Define payout frequency
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Control pricing presentation
This section defines the operational and financial behaviour of the organisation within the platform.