Breadcrumbs

Attendees – Schedule Resend Orders

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Description

The Resend orders section allows administrators to schedule automatic re-sending of ticket orders to attendees.

This feature helps ensure that attendees receive their tickets again at a defined time without requiring manual intervention.

It improves communication reliability and reduces customer support workload.

Purpose of This Page

This section is used to:

  • Schedule automatic order confirmation resends

  • Remind attendees of upcoming events

  • Re-deliver tickets if emails were lost

  • Support operational communication strategies

Scheduled resends are automated once configured.

Page Structure

Back to Settings

Located at the top left.

Function:

  • Returns to the main Settings overview.

Schedule Resend Button (Top Right)

Primary action button.

Function:

  • Opens the scheduling configuration workflow.

  • Allows administrators to create a new resend schedule.

Empty State

If no schedules exist, the page displays an empty overview.

This indicates that:

  • No automatic resends are currently configured.

  • No communication automation is active.

A central Schedule resend button is also available to quickly create the first schedule.

Creating a Schedule Resend

When clicking Schedule resend, administrators can define:

  • Which event(s) the resend applies to

  • Which orders should receive the resend

  • The timing of the resend (date and time)

  • Whether it triggers before or after event start

  • The communication template used

This enables precise targeting of communication.

Typical Use Cases

  • Sending a reminder 24 hours before the event

  • Re-sending tickets 1 week before event day

  • Automatically re-sending tickets after purchase

  • Handling support-driven re-delivery campaigns

What This Section Controls

This section influences:

  • Email communication timing

  • Ticket delivery reliability

  • Attendee experience

  • Operational workload

It does not affect:

  • Ticket validity

  • Scan results

  • Entrance plan rules

Operational Flow

  1. Configure event and ticketing.

  2. Set up scheduled resend.

  3. System automatically triggers resend at defined time.

  4. Attendees receive updated or repeated order confirmation.

Who Should Use This

Typically managed by:

  • Event operations managers

  • Customer support managers

  • Communication or CRM teams

  • Platform administrators

Because automated emails affect all attendees within scope, scheduling should be configured carefully.