Description
When clicking Schedule resend, the Schedule resend modal appears.
This modal allows administrators to configure an automated resend of order confirmation emails for a selected event at a specific date and time.
Once scheduled, the system will automatically send emails to eligible attendees.
Modal Structure
The modal contains:
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A title
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Event selection
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Date and time configuration
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Optional inclusion settings
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Informational warning
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Action buttons
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Close icon
Close Icon (Top Right)
Function:
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Closes the modal.
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Cancels the scheduling process.
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Discards unsaved changes.
Event Selection
Event Dropdown
Purpose:
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Select the event for which the resend should apply.
How to use:
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Click the dropdown.
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Choose the correct event.
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Confirm selection.
Important:
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The resend will only apply to the selected event.
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All eligible attendees of that event will receive the email.
Date and Time
Date Picker
Allows selection of the day the resend should be triggered.
How to use:
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Click the calendar field.
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Select the desired date.
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Use navigation arrows to move between months if needed.
Time Picker
Allows configuration of the exact time the resend should be executed.
How to use:
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Click the time field.
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Adjust hours and minutes.
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Confirm the desired execution time.
The displayed time zone is based on the platform’s configured time zone.
Includes Backoffice Orders
Checkbox option.
Purpose:
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Determines whether manually created back-office orders are included in the resend.
If checked:
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Orders created internally (outside standard checkout) will also receive the resend email.
If unchecked:
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Only standard customer checkout orders will receive the resend.
This allows more controlled communication targeting.
Informational Warning Box
Displays a notification explaining:
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The action will send an email to all selected event visitors.
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The resend affects multiple attendees simultaneously.
This serves as confirmation before scheduling.
Action Buttons
Cancel
Function:
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Closes the modal.
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Discards scheduling configuration.
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No resend is created.
Schedule Resend (Primary Button)
Function:
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Saves the configuration.
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Schedules the resend.
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Adds the entry to the Resend Orders overview.
After clicking:
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The modal closes.
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The scheduled resend appears in the overview list.
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The system automatically executes the resend at the configured time.
How to Add a Schedule Resend (Step-by-Step)
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Click Schedule resend.
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Select the appropriate event.
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Choose the desired date.
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Set the execution time.
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Decide whether to include back-office orders.
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Review the informational message.
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Click Schedule resend to confirm.
The resend is now scheduled and will run automatically.
What This Action Impacts
This action affects:
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Attendee email communication
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Order confirmation delivery
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Customer experience
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Support workload
It does not change:
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Ticket validity
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Event configuration
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Entrance plan rules
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Scan data