This section appears inside:
Design → Shop design → Edit → Ticket page → Image and video
It controls the visual media elements used on the ticket page.
This includes:
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Background media
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Header images
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Mobile-specific visuals
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Card images
These settings define the visual atmosphere of the shop.
What This Section Means
The Image and video section allows you to:
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Add visual branding to the shop
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Create a strong first impression
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Enhance the ticket page with imagery or video
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Differentiate between desktop and mobile visuals if needed
All changes affect the ticket page step of the checkout flow.
What You See in This Section
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Background Media
Options:
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Image
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YouTube video
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None
Purpose:
Defines the main background media displayed behind the event header area.
Image
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Upload a background image.
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Used as the main visual backdrop.
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Suitable for:
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Event banners
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Brand visuals
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Campaign artwork
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You can clear the image using Clear image.
YouTube Video
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Embed a YouTube video as background.
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Ideal for:
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Aftermovies
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Promotional videos
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Event teasers
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This adds dynamic visual impact.
None
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No background media.
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Clean and minimal layout.
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Header Image
Field: Header image
Purpose:
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Defines the main image displayed at the top of the ticket page.
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Often contains:
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Event branding
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Key visuals
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Logo combinations
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This is separate from background media.
You can remove it using Clear image.
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Mobile Header Image
Field: Mobile header image
Purpose:
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Upload a different header image specifically for mobile devices.
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Useful when:
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The desktop image does not scale well.
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You need a vertically optimised version.
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If not uploaded, the default header image is used.
This allows mobile optimisation without changing desktop visuals.
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Card Image
Field: Card image
Purpose:
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Upload an image used in ticket cards or event preview blocks.
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Helps visually identify ticket categories or event branding.
Useful for:
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Highlighting VIP tickets
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Creating premium visual presentation
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Adding recognisable event visuals
Important Behaviour
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Media changes affect both Mobile and Desktop unless a mobile-specific image is uploaded.
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The Mobile/Desktop toggle only changes preview layout.
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Styling is unified; layout adapts responsively.
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Images must respect file size limits (e.g., 1.0 MB).
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Changes apply after clicking Save.
What This Section Controls
Image and video controls:
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Visual atmosphere of the ticket page
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Header presentation
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Background immersion
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Mobile-specific visual optimisation
It influences:
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Brand perception
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Emotional impact
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Professional appearance
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First impression
It does NOT control:
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Ticket pricing
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Inventory
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Capacity
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Checkout logic
Functional Summary
Within Ticket page → Image and video, the user can:
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Add a background image or YouTube video
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Remove background media
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Upload header image
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Upload mobile-specific header image
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Add card visuals
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Optimise visuals per device
This section defines the visual storytelling and branding impact of the ticket shop.