Overview
The Order process section controls how ticket purchasing behaves during checkout.
This section determines:
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When tickets can be downloaded
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How long tickets are reserved during checkout
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Whether invoices are enabled
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Whether resale (Ticketswap) is allowed
These settings directly affect customer experience and ticket availability.
Section Breakdown
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Download Tickets
Field: Dropdown (e.g. “Allow”)
This controls whether customers can download their tickets.
What You See:
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A dropdown menu
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Options such as “Allow” (and possibly other configurations depending on platform setup)
What It Does:
If set to Allow:
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Customers can download their tickets after purchase.
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Tickets become available via email or account.
If disabled or restricted:
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Tickets may not be downloadable immediately.
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You may control when access becomes available.
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From Date (Ticket Availability Timing)
Fields:
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Date picker (calendar icon)
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Time selector (HH:MM)
This defines when ticket download becomes available.
What You See:
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Calendar input field
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Arrow buttons to move date forward/backward
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Time input field
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Timezone indicator
How It Works:
If a date and time are set:
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Customers can only download tickets starting from that moment.
If left empty:
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Tickets are typically downloadable immediately after purchase (depending on other configuration).
Why This Is Important:
Used for:
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Preventing early ticket distribution
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Security control
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Coordinating release timing for high-demand events
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Minutes to Order (Reservation Timer)
Control: Slider
This is one of the most critical settings.
What It Controls:
How long tickets remain reserved in a customer’s cart during checkout.
Example:
If set to 5 minutes:
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Customer selects tickets.
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Tickets are locked for 5 minutes.
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If payment is not completed within 5 minutes:
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Reservation expires.
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Tickets return to available inventory.
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What You See:
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A slider with a time range (e.g., 00:05 to 00:15)
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Current selected time displayed above the slider
Why This Matters:
Short time (e.g., 5 minutes):
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Prevents inventory being blocked too long
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Good for high-demand events
Long time (e.g., 15 minutes):
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More comfortable for buyers
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Higher risk of inventory being temporarily locked
This directly impacts:
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Conversion rate
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Fair ticket distribution
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Scalping risk
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Sales speed during launches
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Enabled Features
This section contains toggle switches.
Blue toggle = Enabled
Grey toggle = Disabled
A. Order Invoice
Toggle: On / Off
When enabled:
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Buyers can request an invoice for their order.
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Additional invoice details may be collected.
When disabled:
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Invoice functionality is not available during checkout.
Use this if:
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You sell to business customers
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You need formal invoicing support
B. Ticketswap
Toggle: On / Off
When enabled:
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Ticket resale integration is activated.
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Customers may resell tickets through supported resale platforms (if integrated).
When disabled:
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Resale functionality is blocked.
Important:
This impacts:
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Secondary market behavior
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Customer flexibility
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Fraud prevention strategies
How All Settings Work Together
The order process controls the entire checkout flow:
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Customer selects tickets.
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Tickets are reserved for X minutes.
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Customer completes payment.
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Tickets become downloadable (based on availability timing).
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Optional features (invoice / resale) apply.
Risk Awareness (For Agent Understanding)
If users report:
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“My tickets disappeared during checkout”
→ Check Minutes to Order timer. -
“Customers cannot download tickets”
→ Check Download Tickets setting and From Date. -
“Customers cannot request invoices”
→ Check Order Invoice toggle. -
“Tickets are being resold unexpectedly”
→ Check Ticketswap toggle.
Summary
Order Process = Checkout Logic Controller
It determines:
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Reservation behavior
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Download timing
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Invoice availability
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Resale permissions
Misconfiguration here can cause:
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Lost sales
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Inventory blocking
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Customer frustration
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Operational confusion