When clicking the + Create button in the Inventory tab, a dropdown menu appears instead of immediately starting a ticket flow.
The dropdown contains two options:
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Create category
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Create ticket
Create category
Purpose:
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Creates a new ticket category/group within the inventory.
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Used to organise ticket types structurally.
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Allows grouping tickets (e.g., Regular, VIP, Early Bird, etc.).
Impact:
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Affects how tickets are displayed and structured.
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Helps organise large ticket inventories.
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Does not directly create a sellable ticket — only the grouping container.
Create ticket
Purpose:
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Starts the ticket creation flow.
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Creates a new ticket type inside a selected or default category.
Impact:
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Creates a sellable ticket object.
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Enables further configuration such as pricing, availability, and allocation (configured in later steps/modules).
Important For The Agent
The + Create button does not directly create a ticket.
The agent must:
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Recognise that a dropdown appears.
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Select the correct action based on intent:
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Structural organisation → Create category
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New sellable ticket → Create ticket
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This distinction is important because categories structure the inventory, while tickets represent actual sellable units.