Breadcrumbs

Event Dashboard – Customer & Buyer Insights


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Description

Inside the Dashboard section of a selected event, you see a complete analytical overview of your event customers and buyers.

This page provides real-time insights into sales performance, purchasing behavior, demographics, and geographic origin of your audience.

If no tickets have been sold yet, the modules will show “no data available.” Once sales start, all widgets populate automatically.


What You See on the Dashboard


  1. KPI Summary Tiles (Top Overview)

At the top of the dashboard, you see key performance indicators:

  • Gross revenue

  • Admission tickets sold

  • Add-ons sold

  • Backoffice orders

These tiles give you a quick snapshot of your event’s financial and sales status.

You can also filter the data by time period (for example, last 7 days) or apply custom filters.


  1. Total Sales Over Time

This section shows:

  • A timeline graph of ticket sales

  • Sales progression by date

  • Growth patterns during the selected period

This helps you analyze:

  • Sales peaks

  • Campaign impact

  • Sales momentum


  1. When Do They Buy?

This module shows:

  • What day of the week purchases happen

  • What time of day customers buy tickets

  • Purchase intensity levels (low → intense)

It helps you understand:

  • Buyer behavior

  • Optimal promotion timing

  • Peak conversion windows

Timezone is clearly displayed to ensure accuracy.


  1. Age & Gender Division

This section shows:

  • Age group distribution

  • Gender breakdown

It provides insight into:

  • Audience composition

  • Target group validation

  • Marketing optimization


  1. Personalisation Overview

This module shows:

  • Ticket personalisation data

  • Completion status across the sales period

Useful for:

  • Identifying missing attendee information

  • Understanding personalisation trends


  1. Backoffice Orders Overview

This section highlights:

  • Tickets created manually via backoffice

  • Internal order activity

This helps separate:

  • Online sales

  • Internal / manual ticket creation


  1. Geographic Insights – World Map

The map visualizes:

  • Where your audience originates from

  • Geographic concentration of buyers

It gives a visual representation of customer distribution across countries.


  1. Countries & Cities Breakdown

Below the map, you see:

  • Countries overview

  • Cities overview

These modules show:

  • Which countries generate the most buyers

  • Which cities contribute most to sales

Useful for:

  • Regional marketing insights

  • Expansion analysis

  • Audience targeting


Important Context

If your event is new:

  • No revenue is shown

  • No demographic data exists

  • No geographic data appears

  • Graphs remain empty

Once tickets are sold and orders are placed, this dashboard becomes your main performance intelligence center.


Purpose of the Dashboard

The Dashboard is designed to:

  • Monitor event performance

  • Understand buyer behavior

  • Analyze audience characteristics

  • Support marketing decisions

  • Track financial results

It is the analytical command center of your event.