Overview
This screen appears when navigating to Ticketing → Scanning, with the Scan service tab selected.
This section is used to configure and start ticket scanning for the event.
It allows event staff to:
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Access scanning credentials
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Download the scan application
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Start real-time ticket validation
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Configure advanced entrance management
This section is operational and directly impacts event access control.
What You See in This Section
Page Header
Title: Scanning
Tabs available:
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Scan service (active)
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Monitoring
The active tab determines whether you are configuring scanning access or monitoring scan activity.
Main Section – Scanning is set up for your event
Message:
“Scanning is set up for your event.”
Explanation:
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The event is already pre-configured for scanning.
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No additional activation steps are required.
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Scanning can begin immediately.
Supporting instruction:
Download the CM Entrance scan app and choose the login method.
Login Options
This block provides two ways to log into the scan app.
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With QR code
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A QR code is displayed.
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Staff can scan this code using the CM Entrance app.
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Event settings automatically load after scanning.
Purpose:
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Fast and secure login.
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Reduces manual credential sharing.
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With credentials
Fields displayed:
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Username
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Password
Copy icons are available to quickly copy credentials.
Purpose:
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Manual login option.
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Used when QR scanning is not preferred.
Important:
These credentials load event-specific scanning settings.
Get the Scan App
Section: Get the scan app
Explanation:
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The CM Entrance app allows reliable ticket scanning at the entrance.
Download options available:
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App Store (iOS)
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Google Play (Android)
Purpose:
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Enables staff to install the official scanning application.
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Required for operational access control.
Go Beyond the Basics – Entrance Management
Right-side panel:
Message:
“Go beyond the basics”
Button: Entrance management →
Purpose:
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Opens the dedicated Entrance Management application.
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Allows advanced configuration of scanning behaviour.
This may include:
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Scan rules
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Entry validation logic
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Device configuration
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Access restrictions
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Advanced entrance setup
Important:
The knowledge and configuration details for Entrance Management are already documented in the dedicated Design/Scanning knowledge section.
This button redirects to that advanced management environment.
What This Section Actually Controls
The Scan service screen controls:
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Login access to scanning
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Credential management
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Operational scanning start
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App access distribution
It enables:
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Real-time ticket validation
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Entry control at the event
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Access enforcement
It does NOT directly control:
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Ticket pricing
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Promotions
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Pool capacity
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Shop configuration
It governs entrance operations.
Important Considerations
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Staff must use the official scan app.
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Credentials should be handled securely.
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Incorrect scanning setup may cause entry issues.
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Entrance Management allows deeper configuration if required.
Scanning directly affects:
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Event security
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Entry flow
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Capacity control
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Real-time validation
Functional Summary
Within Ticketing → Scanning → Scan service, the user can:
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Access login credentials
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Use QR login
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Download the scan app
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Start scanning immediately
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Access advanced Entrance Management
This section influences:
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Event access control
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On-site operations
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Ticket validation logic
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Real-time entry management
For advanced configuration, use Entrance management, which is covered in the existing scanning knowledge documentation.