Overview
This screen appears when the user clicks + Create pool inside Ticketing → Tickets → Pools.
It is used to create a new ticket pool and define how capacity is allocated across multiple ticket types.
A pool allows shared or controlled distribution of capacity between selected tickets.
This screen defines:
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Pool name
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Total pool capacity
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Which tickets are included in the pool
What You See in This Screen
Page Title
Create pool
Indicates the user is configuring a new ticket pool.
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Name (Required Field)
Field label: Name*
Placeholder: Name of this pool
Purpose:
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Define the internal name of the pool.
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Used to identify the allocation structure.
Examples:
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Main Capacity Pool
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VIP Allocation
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Early Access Pool
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Partner Allocation
Important:
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Required to save the pool.
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Should clearly describe allocation logic.
Impact:
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Appears in the Pools overview.
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Used for capacity tracking and management.
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Ticket pool Capacity (Required)
Field label: Ticket pool*
Numeric field (example: 100)
With minus (–) and plus (+) controls.
Purpose:
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Define the total capacity available in this pool.
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This is the maximum number of tickets that can be sold collectively across assigned tickets.
Impact:
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Overrides individual ticket limits when shared.
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Controls overall availability.
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Prevents overselling when multiple tickets share the same capacity.
Example:
If pool capacity = 100
And 3 ticket types are assigned to this pool:
All combined sales across those tickets cannot exceed 100.
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Ticket Selection Area
Below the pool configuration fields:
Search Bar
Purpose:
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Search available tickets to assign to the pool.
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Helps when many ticket types exist.
Filter Dropdown – “All types”
Purpose:
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Filter tickets by type (e.g., entrance tickets, add-ons).
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Narrow down the list of selectable tickets.
Selection Indicator
Text:
0 ticket(s) selected
Purpose:
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Shows how many tickets are currently assigned to the pool during setup.
Important:
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At least two products must be selected to continue (as indicated on screen).
This ensures meaningful shared allocation.
Select all
Purpose:
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Select all visible tickets.
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Fast bulk assignment to the pool.
Empty State (No Available Tickets)
Message:
No available tickets
Supporting text:
“All tickets have been assigned to pools, or your active filters are hiding available options.”
Button:
Clear filters
Purpose:
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Reset filters if tickets are not visible.
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Help the user locate available tickets.
Meaning:
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Tickets already assigned to pools may not be selectable.
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Filters may restrict visibility.
Save Button
Button: Save
Top-right of the screen.
Behaviour:
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Disabled until required conditions are met:
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Pool name entered
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Capacity defined
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At least two tickets selected
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Purpose:
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Creates the pool.
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Assigns selected tickets to this shared capacity structure.
What This Screen Actually Controls
This screen defines:
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Pool name
-
Shared capacity limit
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Ticket assignment to the pool
It creates a shared allocation mechanism across tickets.
It does NOT:
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Create new tickets
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Modify pricing
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Change checkout logic
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Control marketing tracking
It strictly controls capacity distribution.
Important Considerations
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Tickets assigned to a pool share the same capacity.
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Pool capacity must align with venue or operational limits.
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Assigning tickets to multiple pools may not be allowed (depending on platform logic).
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Incorrect pool setup can result in underutilisation or blocked availability.
Pool configuration directly impacts how many tickets can be sold across grouped ticket types.
Functional Summary
Within Ticketing → Tickets → Pools → Create Pool, the user can:
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Define a shared capacity structure
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Set total available quantity
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Select which tickets share that capacity
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Filter and search tickets
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Create structured allocation logic
This screen influences:
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Capacity distribution
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Sales availability
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Overselling prevention
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Advanced inventory management
It is the core configuration screen for shared ticket capacity control.