Overview
The Advanced settings section allows users to configure additional behavioural and visibility settings for a specific shop (sales channel).
These settings control:
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How the shop is accessed
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What visitors see before, during, and after sales
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Optional functionality (such as discount fields)
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Promotional upsell behaviour
This section is used to fine-tune the customer journey beyond the basic ticket configuration.
What You Can Configure Here
Channel Specific Description
What it does:
Allows you to define a shop-specific description that overrides the default event description.
Why use it:
Different sales channels may require different messaging.
For example:
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Partner sales
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Member pre-sale
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Corporate ticketing
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Special campaigns
How it works:
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Enable the toggle
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Enter a custom description
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Save changes
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This description will appear only in this specific shop
Private Access
What it does:
Locks the shop so only visitors with an access key can enter.
Why use it:
For:
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Pre-sales
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Invite-only sales
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Sponsor allocations
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Exclusive campaigns
How it works:
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Enable the toggle
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Configure the access key
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Only visitors with the correct key can access the shop
This prevents public visibility.
Display Discount Field
What it does:
Enables or disables the discount code input field in the shop.
Why use it:
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Hide the field if no discounts are active
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Show the field when running campaigns or promotional codes
How it works:
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Toggle ON → Visitors can enter a discount code
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Toggle OFF → Discount field is hidden
This keeps the checkout clean when discounts are not relevant.
Countdown Page
What it does:
Displays a countdown page before sales officially start.
Why use it:
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Build anticipation
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Prevent early access
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Create structured sale launches
How it works:
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Enable the toggle
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The shop shows a countdown instead of ticket selection until the sale time
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Once the sale begins, the shop opens automatically
After Event
What it does:
Allows you to configure a custom page that appears after the event or after sales have ended.
Why use it:
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Redirect visitors to future events
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Display thank-you messaging
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Provide additional information
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Maintain engagement
How it works:
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Enable the toggle
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Configure custom content
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This page remains active for up to 30 days after sales/event end
Upsell Events
What it does:
Promotes other events to customers who completed an order in this shop.
Why use it:
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Increase repeat purchases
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Cross-promote events
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Boost customer lifetime value
How it works:
Two options:
Select event
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Choose another event within the platform
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Automatically link it for promotion
Add shop URL manually
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Enter a direct URL
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Redirect customers to an external or specific shop
This appears after order completion.
Timeline Panel (Right Side)
The Timeline shows:
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Current shop status (e.g., Public sale)
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Scheduled closing date and time
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What page will be shown after closing
This gives a quick operational overview of the shop lifecycle.
Important Notice
Changes in Advanced Settings:
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May take up to 15 minutes to update for returning visitors
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Are visible immediately for new visitors
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Can be tested in an incognito window for instant preview
Why This Section Matters
Advanced Settings control:
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Access control
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Messaging per channel
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Promotional behaviour
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Checkout cleanliness
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Pre-sale and post-sale experience
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Revenue optimisation
It does not control:
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Ticket types
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Pricing
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Capacity
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Payment methods
It controls how the shop behaves as a sales channel.