The Ticket Guarantee is a protection service offered to ticket buyers during the purchase process. It provides buyers with the option to receive protection for their tickets in certain situations, depending on the terms of the guarantee.
How Ticket Guarantee Works
The Ticket Guarantee is managed directly between CM and the ticket buyer.
It is offered during the checkout process and can be selected by the buyer when purchasing tickets.
The event organizer does not need to configure or manage this feature.
Important for Organizers
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Ticket Guarantee is almost always enabled by default in the ticket shop.
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It cannot be manually turned on or off by the organizer.
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The guarantee agreement is handled between CM and the buyer, not the event organizer.
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Any claims or questions about the guarantee are handled through CM support, not through the event organizer.
Because of this, organizers generally do not need to take any action regarding Ticket Guarantee within the platform.
What the Organizer Should Know
If buyers have questions about Ticket Guarantee, it is important to know that:
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The organizer is not responsible for managing the guarantee.
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The guarantee conditions and handling are managed by CM and the buyer.
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Support questions related to Ticket Guarantee should be directed to CM customer support.