Overview
This modal appears when the user clicks the ⋯ (three dots) in the Orders overview and selects Import orders.
It is used to bulk import orders into the system via a CSV file.
This function allows administrators to:
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Upload multiple orders at once
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Migrate external order data
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Create structured backoffice orders in bulk
This is a batch-processing tool.
What You See in This Screen
Modal Title
Import orders
Top-right corner:
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X (close icon) → Closes the modal without importing.
Upload File Section
Instructions
Text explains:
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Upload a CSV file containing order data.
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Each row in the CSV represents 1 ticket.
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Tickets with the same customer data are automatically grouped into one order.
Important logic:
If multiple rows share the same customer details:
→ They will be combined into a single order.
This enables structured multi-ticket order imports.
Download Template
Link: Download template csv file
Purpose:
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Download the required CSV template.
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Ensures correct column structure and formatting.
Important:
Using the template reduces import errors.
File Upload Area
Drag-and-drop field:
“Drag a file here or browse”
Maximum: 5000 rows per file
Purpose:
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Upload CSV file for processing.
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Supports drag-and-drop or manual file selection.
Restriction:
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File must follow the template structure.
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Maximum 5000 ticket rows per import.
Action Buttons
Cancel
Closes the modal without importing data.
Next
Button: Next
Behaviour:
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Remains disabled until a valid file is uploaded.
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Proceeds to validation and processing step.
What This Screen Actually Controls
Import Orders controls:
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Bulk creation of orders
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Ticket assignment per order
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Automated grouping logic
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Migration of structured order data
It allows large-scale administrative order creation.
It does NOT:
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Modify existing orders directly
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Change ticket pricing
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Override capacity logic
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Modify ticket configuration
It strictly processes new order imports.
Important Considerations
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CSV must follow the provided template format.
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Each row equals one ticket.
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Duplicate customer data rows are grouped automatically.
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Import is limited to 5000 ticket rows per file.
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Capacity rules still apply during import.
Incorrect CSV formatting may result in:
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Import validation errors
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Incorrect grouping
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Failed processing
Imported orders affect:
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Revenue reporting
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Capacity allocation
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Order history
Functional Summary
Within Ticketing → Orders → ⋯ → Import orders, the user can:
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Download import template
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Upload structured CSV file
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Bulk create orders
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Automatically group tickets per customer
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Process up to 5000 ticket rows per import
This section influences:
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Administrative bulk sales
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Data migration workflows
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Large-scale order management
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System integration scenarios
It is the batch import interface for the Orders module.